If we have a contractual relationship with your business, we allow you to use any component of your licensing package at any time, independently of your reported volumes:
- Our Service Team provides you with both email and phone support throughout the contractual year
- You have 24/7 access to your customer account
- You can access any of your contract documents at any time
- You can make full use of exclusive Lizenzero tools (like our XML file for LUCID)
- You are given the flexibility of being able to report volumes under the agreed conditions at any time during the year
Providing these various parts of the service generates a certain level of costs, which therefore form part of our minimum fee. This minimum fee is always charged.