- You can change the packaging volumes in your Lizenzero account at any time during the year. If you reduce your packaging volumes before 31 August, you will be issued with a credit note for the excess you paid.
- Unfortunately, we are unable to issue any credit notes for volume reductions made after 31 August. Rationale: dual systems have to report their packaging volumes to the ZSVR at the beginning of September. The share of disposals to be handled by the individual dual systems are calculated based on these reports. If a customer then changes their volumes, this share cannot be retrospectively corrected: accordingly, we cannot pass on any savings to you in the form of credit notes after this date.
To find out how you can adjust your packaging volumes in Lizenzero, see the answer to ‘How do I adjust my packaging volumes at Lizenzero during the year?’.